GLOSS

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Issue escalation

a process when you bypass your direct contact by reaching out to their management in order to direct attention to a pressing issue.

Have you ever thought about who is behind those amazing 5-star staying experiences you hear about so...

The short-term rental industry is one of the fastest-growing industries globally, and 2025 is no...

If you’re an Airbnb host or planning to be an Airbnb host this year, you’ve likely come...