Words

a property management company that helps hosts manage their properties on Airbnb

Plans and procedures made keeping guests experience in focus.

Welcome books are the books that shows how much you care about your guests. It will greet your new guests and instantly make them feel comfortable in your home.

A search operator (sometimes referred to as a search parameter) is a character or string of characters used in a search engine query to narrow the focus of the search for guests.

A process used by property owners and managers to get to know and evaluate prospective guests before allowing them to rent their home.

The Guest Refund Policy is available to Guests who book and pay for an Accommodation through the Airbnb Platform and suffer some Travel Issue pertaining to Airbnb conditions.

guest/s reputation in the rental industry

Policies made for guests

Additional guest charges beyond the initial price. For example, a guest fee can refer to a service fee, cleaning fee, pet fee or extra person fees.

A derived term for customer experience for the hospitality industry. Open to interpretation, but usually regarded as starting when the traveler has the first interaction with your brand online and never really ending (provided you have their contact details and can continue the relationship after check-out).