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How to Change Cancellation Policy on Airbnb Listing in 2024

Welcome to your ultimate Airbnb hosting guide! Today, we’ll dive into an essential aspect of managing your Airbnb listing: updating your cancellation policy. Whether you’re a seasoned host or just starting, understanding and optimizing your cancellation policy can significantly impact your booking rates and guest satisfaction.

Why Your Airbnb Cancellation Policy Matters

As an Airbnb host, your cancellation policy is more than just a set of rules it’s a key factor that influences booking decisions, guest trust, and your overall success on the platform. With the right policy in place, you can strike a balance between providing flexibility for your guests and protecting your income.

Step-by-Step Guide to Updating Your Airbnb Cancellation Policy

1. Navigating Your Hosting Dashboard

To get started, log into your Airbnb account and head over to your hosting dashboard. This is your control center for managing all aspects of your listings

2. Accessing the Cancellation Policy Section

  • Select the listing you want to update.
  • Click on ‘Manage Listing.’
  • Go to the ‘Booking Settings’ section.
  • Find the ‘Cancellation Policy’ option and click on it.

3. Understanding Cancellation Policy Options

  • Airbnb offers several cancellation policy options, each designed to suit different hosting styles and guest expectations:
  • Flexible: Guests can cancel up to 24 hours before check-in for a full refund.
  • Moderate: Guests can cancel up to 5 days before check-in for a full refund.
  • Firm: Guests can cancel up to 30 days before check-in for a full refund.
  • Strict: Guests can cancel up to 60 days before check-in for a full refund.

4. Applying the Non-Refundable Option

To attract more committed bookings, consider enabling the Non-Refundable option. This offers guests a discount, typically around 10%, in exchange for waiving their right to a refund. Here’s how to set it up:

  • Enable the Non-Refundable option in the cancellation policy section.
  • Set the discount amount for guests who choose this option

5. Setting Policies for Long-Term Stays

For hosts offering long-term rentals, it’s crucial to have a clear and fair cancellation policy. Navigate to the ‘Long-Term Stays’ section under booking settings and set a policy that reflects the duration and nature of these bookings.

Pro Tips for New Hosts

If you’re new to Airbnb hosting, you might not see all options immediately. Make sure to publish your listing first, then revisit the editing section to explore all available features and settings, including your cancellation policy.

By the end of this guide, you’ll be equipped to choose and set the most appropriate cancellation policy for your Airbnb listings. Updating your cancellation policy helps manage your bookings and ensures that you and your guests have clear expectations and terms. With the right policy, you can enhance your booking rates, improve guest satisfaction, and protect your earnings.

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